Once the payment is made, you will receive a confirmation email with the order details. If you do not receive it, check the spam folder of your email in case it has reached you there. If you can’t find it either, write to us at email@example.com and we will solve it.
Write to us as soon as possible at firstname.lastname@example.org and if it has not yet left our warehouses we can modify it.
Write to us at email@example.com and if it has not left our warehouses we can cancel or modify it.
We offer the option of click & collect (free of charge) and home deliveries.
Orders can be collected once the confirmation e-mail has been received.
Rambla del Celler, 29, 4º-6 (08172) Sant Cugat del Vallès
Pick up time:
Monday to Friday (working days) from 4:00 p.m. to 8:00 p.m.
If this schedule does not suit you, and you can only come at a different time, write to us at firstname.lastname@example.org.
When the order is prepared and ready to leave our logistic center you will receive a confirmation e-mail. Our logistics operator will send you an informative SMS/e-mail before your order is delivered. In the e-mail you will also have a link where you can track the status of your order until it is delivered.
We accept Visa, MasterCard and American Express.
If you have a discount code, you can enter it during shopping cart check out. You will find “COUPON CODE”, enter your code and click on the “Apply Coupon” button. If it is valid, the discount will be applied, and it will appear before the total to be paid.
First of all, we are very sorry! Write to us at email@example.com with the order number and tell us the defect. We will contact you to inform you the date on which a courier will come to collect the product.
We will process your return as soon as we receive it. Refunds can take up to 14 days. If you think it is taking too long, write to us at firstname.lastname@example.org.
Write to us at email@example.com with your name and surname, order number, tax information (company name, NIF and tax address), and we will send you your invoice as soon as possible.